What you can report
- A bug, confusing behavior, accessibility concern, incorrect activity detail, or image problem.
- A suggestion, feature request, or something you liked.
- A privacy, security, account, synchronization, location, or account-deletion concern.
- An issue with a date-idea or provider-profile submission.
What to include
When practical, include the screen or activity name, what you expected, what happened, and steps that reproduce the issue. A screenshot may help if it does not reveal private information. Do not send passwords, authentication secrets, payment credentials, exact location unless necessary and chosen by you, or another person's private information without permission.
In-app feedback and reports
You can send private feedback or Report This Activity from the app when online and anonymously authenticated or signed into a registered account. Registration is not required. The app sends your message and category, relevant activity context when provided, app version and build number, and a contact email only if you choose to provide one for follow-up. The report is linked to your cloud identity and is not submitted for publication. If in-app feedback is unavailable, email support directly.
Accounts and deletion help
Browsing, Date Coach, local saving and planning, and manual or permitted foreground-location features do not require an email/password account. Firebase may automatically create an anonymous cloud identity when available for cloud-backed submissions. Registered accounts add eligible backup, synchronization, and provider-profile submission. Both guest and registered cloud identities have an in-app deletion control; Export and delete local data is a separate device-data control. If the app later initializes again with Firebase, a new anonymous identity may be created. See Data Deletion or email support.
Emergency situations
DateCompass Support cannot provide emergency assistance or professional relationship, medical, or legal advice. For an immediate threat to safety, contact appropriate local emergency services.
Privacy
Support communications are handled as described in the Privacy Policy. Date-idea and provider-profile submissions intended for possible publication are treated differently from private feedback, as described in the Terms of Use.